How does your loyalty system work?
Under the loyalty program of ZARINA Jewelry House, we provide discounts on the loyalty card (-5%, -10% and -12%). You receive the card automatically after the first purchase on the website zarina.ua or in a network of boutiques.
Also on a regular basis there is a discount before the birthday -15%, in the period 7 days before and 7 days after your important date.
Can I leave the product in the boutique when ordering self-pickup, if I do not like it?
So, when ordering a product for fitting in the store of our network, you can make a professional fitting with the help of a stylist-consultant. If something doesn't suit you, you leave the products in the store. We will also be happy to deliver you several products to choose from!
Do you have natural diamonds?
Yes, all products use only natural diamonds of natural origin. The characteristics of the stones are listed on the label of each product or listed in the attachment "Details" in the product card on the site.
What is the price of gold per gram in the product?
ZARINA Jewelry House jewelry is made by full or partial hand production using the latest technologies. And also, like all works of art, sold at a price for the product. And moreover - you become the owner of a work of art from our best masters!
Therefore, our products are not calculated per gram of gold.
At what price do you accept gold? Is it possible to exchange money for a product?
Everything is simple! You turn to the boutique of the ZARINA Jewelry House chain
—A qualified employee of the store estimates the value of your jewelry at the rate of the NBU on the day of the exchange.
—At this price, you choose your favorite jewelry from ZARINA. If the cost of your chosen products exceeds the cost of purchase, you simply pay the difference.
The price for 1 gram of gold is calculated at the rate of the NBU and therefore is constantly changing. You can find the most up-to-date information by calling the hotline 0-800-20-00-11
What is the warranty on the product?
Warranty on all products 2 years. Complaints about ZARINA Jewelry House products are very rare. But in any case, in the boutique of the retail chain of Jewelry House ZARINA you will receive your product, both for service (cleaning, polishing) and for complaints. Production defects and hidden manufacturing defects of products are considered as a warranty case.
Is it safe to send by Nova Poshta?
The products we ship by Nova Poshta are insured for the full amount, so shipping is safe and carries no risks. Upon receipt of the product at Nova Poshta, you can always inspect it in the presence of a representative of the carrier, regardless of the form of payment or other factors.
How to pay with a certificate?
If you pay on the site - adding the product to the cart, you must select "certificate payment" and enter in the field the number under the bar code and the verification code under the scratch cover next to it.
If the site fails, you need to take a photo of the certificate on both sides, erasing the scratch cover near the barcode on the back and send the photo to any messenger at the number of Jewelry House ZARINA - 0731190011. We will check it by code and give you a return communication.
Where are your jewelry made?
ZARINA Jewelry House jewelry is made at our own companies or under licensed conditions at the production facilities of our partners around the world. In any case, you can always be sure of the quality of jewelry purchased at ZARINA Jewelry House.
They lost the earring. Is it possible to make the same?
In most cases, we can offer you the production of a second pair of products. Please send a photo of your jewelry to clarify the possibility and timing of production. Or just call the hotline 0-800-20-00-11
Why don't you offer pickup from some of the network's boutiques?
Not all boutiques of the ZARINA Jewelry House network can be self-pickup areas for orders placed in the zarina.ua online store (the full list can be found on the website in the Boutique Addresses section). Also, we can always offer you delivery of the order by our courier in Kyiv or by our partners throughout Ukraine.
How to get your loyalty card?
The first time you buy jewelry in the ZARINA Jewelry House, in a boutique chain or in the zarina.ua online store, you automatically become a member of the ZARINA Jewelry House loyalty program and already have a -5% discount. Your card will also act as a virtual card and will be assigned to your full name and phone number.
Is it possible to exchange the product for another?
According to the legislation of Ukraine "Jewelry of proper quality is not subject to exchange and return." However, there are some individual cases and for information on your case, contact the boutiques of your own network Jewelry House ZARINA or consultants of the hotline on the website zarina.ua by phone 0-800-20-00-11
Do you send jewelry outside of Ukraine?
Yes, we send jewelry outside Ukraine by DHL delivery service. Each such case is individual and is calculated by the manager of Zarina Jewelry House just for you. Choose your new jewelry on the zarina.ua website and contact us by calling the hotline 0800-20-00-11 or in another way convenient for you!
Why is silver yellow?
The fact is that most of our products are covered with rhodium (white, yellow, pink and even black). Rhodium is a hypoallergenic platinum group metal used to give products shine and extra protection from scratches and oxidation.
Can I increase or decrease the ring? What is the cost?
Yes, in most cases, of course, we can change the size of the product, and when buying jewelry - we provide this service for free. However, whether we can change the product you like, we still need to clarify. We will be happy to provide you with information about this, just contact the operator of the Call Center!
How can you confirm that the stones are natural? Do you issue a certificate?
All the characteristics of the stone are indicated on the label, which is attached to each of the products and sealed. According to the current legislation of Ukraine, the label is the passport of the product. If you need a certificate from the National Gemological Center - we can also provide it to you upon request (usually it takes some time).
How to restore the shine of the product?
Our skilled workers will help you with this! Contact your jewelry at one of the boutiques of the Zarina Jewelry House chain, where they will be accepted for maintenance (cleaning, polishing or rhodium plating).
Is it possible to order several products for fitting?
Yes of course! You can order from 1 to 5 items for fitting with delivery by courier in Kiev or with the possibility of self-pickup from one of the boutiques to the Jewelry House Zarina. If you need more jewelry for fitting - contact our Call Center and we will be able to discuss it individually!
Contacts / addresses of boutiques
You can get up-to-date information on this issue at the link: https://zarina.ua/en/shops/
Here you will see not only addresses and phone numbers, but also the location of boutiques on the map.
Who can I contact for cooperation?
Regarding cooperation, we provide contact with our marketing department via e-mail firstname.lastname@example.org.
Regarding employment email@example.com
About the partnership firstname.lastname@example.org
What is your work schedule?
Online store zarina.ua accepts orders on a schedule 24 / 7. The call center is open from 9:00 to 19:00 every day. The schedule of boutiques of own network can be looked here: https://zarina.ua/en/shops/
How is CashBack calculated and how can it be used?
By purchasing jewelry in the ZARINA boutique network, you receive CashBack in the amount of 2% of the purchase price (UAH 1 = 1 point, points are credited to the CashBack virtual card and can be used for the next purchase). More details here: https://zarina.ua/en/zarina-loyalty-program
How to understand the size of a ring, bracelet, chain?
Each case is individual and can depend on very different factors (ring width, insert size, etc.). Contact us and we will advise you on how to check your size!
How much does delivery of the order cost?
Delivery of products is free, when ordering from 2000 UAH. More information about all delivery conditions can be found here: https://zarina.ua/en/dostavka-oplata
How soon can I receive my order after registration?
Usually the process of order processing is quite fast, takes no more than an hour. Depending on the location of the product (can be located in one of the boutiques of the network) and the city of delivery - the whole process will take 1-2 days. We also always guide customers on deadlines when confirming an order by phone.
How long can I book my order?
Putting your chosen product in reserve (booking) can be offered within 5 days of receiving the order.
In some cases, we can extend the reserve period - you can find out more from the manager zarina.ua by calling the Call Center or writing to us.
Can you repair the product and in what time frame?
Yes, we offer repair products, both warranty and post-warranty. We provide such a service in the boutiques of our own network of Jewelry House ZARINA, or with the help of our partners Nova Poshta. You can get detailed information from the Call Center operators.
Do you add up the discounts on the promotion and the discount card?
Each action is always spelled out the conditions of its holding on the action page. If you still have questions, address them to the Call Center operator - we will always advise and help!
What determines the color of gold?
The color of gold depends on the ligature (metal impurities). For example, white gold uses more impurities of silver and platinum group of metals, in pink and yellow - impurities of copper in different proportions.
Does your gold and silver darken?
ZARINA Jewelry House products are of high quality and complaints about them are a very rare phenomenon. Silver products are covered with rhodium (hypoallergenic platinum group metal), which does not darken and keeps your product in perfect condition!
Is it possible to engrave on the product?
Yes, you can order engraving for your chosen product
Is it possible to wear products constantly without removing them?
Jewelry from ZARINA Jewelry House is a real work of art, and we recommend removing it while playing sports, visiting swimming pools, washing hands or dishes. A neat attitude to the products will keep their appearance for a long time!
How to take care of your products?
We recommend that you regularly clean your jewelry and we will be happy to help you with this! Contact the specialists of the Call Center or one of the boutiques of ZARINA Jewelry House's own network - we will provide advice on how to take care of your products.
Where do the stones in your products come from?
The stones of the ZARINA Jewelry House, which are used in our products, are officially bought in Belgium at a jewelry auction. The tag on the jewelry is the product passport, which indicates the characteristics of the stones.
What promotions do you have and where can I get acquainted with them?
All available and current promotions with a description of their operation are in the section of the Promotions website.
How to pay online? Why can't I?
After adding the product to the cart, select the option "online payment", fill in all the required fields, the payment page will open.
Or we can create a link, which you will receive a message in a convenient messenger.
If you have any questions - contact us, we will help!
Also for your convenience, you can call our Call Center at 0-800-20-00-11, where staff will be happy to help you place an order, as well as answer any questions
Can I try on a product at Nova Poshta?
Yes of course! Before you pay for the product, you have the opportunity to inspect, try on jewelry and make sure that this is exactly the product you ordered and which suits you.
How much do I overpay if I pay in installments?
When paying in installments, you only pay the cost of the product. Other payments, commissions and services of the bank to the clients of ZARINA Jewelry House are accrued.
Will rhodium be erased?
All ZARINA Jewelry House products are of high quality. If you follow the rules of care for jewelry, the coating will not wear off. If this has happened mechanically, you can go to one of the boutiques of the ZARINA chain, where your jewelry will be accepted for restoration.